Customer Service Associate

JOB TITLE: CSA - Cashier, Part Time

FLSA STATUS: Nonexempt Hourly
SHIFT SCHEDULE: Graveyard shifts
DEPT/LOCATION: 9811 Mission Gorge Rd, Santee, CA 92071
REPORTS TO: Retail Store Manager

The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.

DUTIES AND RESPONSIBILITIES

• Provide friendly service to customers

• Greet and assist customers

• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)

• Account for all monies, cigarettes, and lottery tickets on assigned shift

• Check the expiration date and face-off product

• Follow proper safety protocols and procedures

REQUIREMENTS

• Must be available to work various schedules, including weekends and holidays

• Minimum of 1 year of customer service experience

• Must have the ability to accurately handle money

• Must have strong attention to detail

• Must possess excellent verbal and written communication skills

• Must have excellent customer service skills

• Must be capable of effectively communicating with customers and co-workers

• Must be able to work independently and be self-motivated

• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication

PHYSICAL DEMANDS
• Must be able to stand and walk for the duration of the shift

• Regularly lift and or move up to 20-50 pounds

• Must be comfortable working in a convenience store environment

• Must maintain a professional appearance and abide by the Dress Code Policy

• Must maintain a professional and friendly demeanor towards customers and fellow employees

• Daily exposure to gasoline and oil products

• Fast-paced environment

(Please note that this job description is subject to change. The company reserves the right to modify responsibilities and requirements at any time as business needs change.)