Our success at KSE Systems lies in our team members and clients working together to bring technology solutions to the local region. We are expanding our Customer Service Associate - Telecommunications team and looking to fill a full time position for our San Bernardino office immediately.
We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions. If you are looking for a position where problem-solving, working with people, customer experience, and communication are all at the forefront, our Customer Service Associate - Telecommunications position could be the best fit for you.
Responsibilities of the Customer Service Associate - Telecommunications Position:
- Communicate directly with local consumers to initiate and achieve customer acquisition and sales goals
- Develop and utilize knowledge of wireless products and services to provide solutions and excellent customer service to local communities
- Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
- Attend training sessions with other Wireless Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
- Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process
Qualifications for a Successful Customer Service Associate - Telecommunications role:
- High school diploma or equivalency required
- Associate's or two-year program degree is encouraged
- Experience in customer service, sales, marketing, community outreach, business, or leadership is preferred
- Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Service Representatives
- Ability to implement marketing and sales tactics when given appropriate training
- Appetite for learning and developing management skills to assist in office operations