Customer Service Associate

Looking to be part of a company that values great service and quality products? Apply today.

Responsibilities:

Answer customer inquiries about printing requirements, job status, estimates, orders, changes, shipping confirmations, and complaints.

Address and resolve customer concerns, ensuring timely and effective solutions.

Accurately process customer orders, updating the system and communicating with relevant departments

Provide accurate and detailed information about services and capabilities.

Build a rapport with customers and foster positive relationships to encourage repeat business and referrals.

Maintain accurate records of customer interactions and order details using a proprietary online portal.

Collaborate with sales and print teams to ensure a smooth and positive customer experience.

Qualifications:

1+ years of customer service experience preferred.

Proficiency with basic computer skills, including typing and email. (40 WPM)

Demonstrated ability to be empathetic, compassionate, and adaptable.

Ability to work effectively in a fast-paced and sometimes demanding environment.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on May 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.