Job Title: Foreclosure Mortgage Customer Service Associate
Location: Phoenix, AZ
Industry: Legal/Mortgage Servicing
Pay: $19-21 per hour
About Our Client: Addison Group is hiring for our client, a well-established company in the legal and mortgage servicing industry. This is a great opportunity for a detail-oriented professional with strong communication skills to join a fast-paced environment.
Job Description: We are seeking a Foreclosure Customer Service Associate to handle inbound calls from borrowers regarding defaulted mortgages. The ideal candidate will be detail-oriented, able to multitask, and provide exceptional customer service in a professional setting.
Key Responsibilities:- Respond to borrower inquiries regarding mortgage defaults with professionalism and accuracy.
- Maintain a customer-focused approach to ensure concerns are addressed promptly.
- Use vendor-related software to track and manage mortgage accounts efficiently.
- Proofread and edit documentation for clarity, grammar, and accuracy.
- Work independently while managing multiple priorities and deadlines.
- Maintain composure and professionalism in high-stress situations.
- Consistently meet attendance and punctuality expectations.
Qualifications:- High School Diploma or equivalent.
- Strong computer skills, including proficiency in Microsoft Office (Outlook, Excel, Word).
- Typing speed of at least 50 WPM.
- Previous experience in the mortgage industry, escrow, servicing, or foreclosure is preferred.
Additional Details:- Full-time, on-site position in Phoenix, AZ.
Perks:- Paid vacation and sick time.
- Medical (HSA/HRA), dental, and vision coverage.
- Life insurance options.
- 401(k) with profit sharing.
- Short-term and long-term disability coverage.
- Flexible Spending Accounts (FSA) for dependent care and medical expenses.
- Supplemental coverage (hospital, critical illness, accident).
- Pet insurance options.
If you have the skills and experience to excel in this role, apply today.