This position plays a crucial role in supporting the success of our retail operations. As a Customer Service Associate, you will interact closely with both wholesale and retail customers to understand their needs, provide information about Sherwin-Williams products, and recommend the most suitable solutions. Promptly resolving customer concerns is key to ensuring maximum satisfaction. It is also important to stay informed about product features and to uphold high visual and quality standards in our store. Achieving outstanding customer service while consistently meeting the store's sales goals is a fundamental part of this role.
Part-time at Store , located at: 2400 East Smoky Hill Road, Aurora, CO 80016 This role involves direct interaction with customers, including minors, and access to cash and valuable items, which may occur under supervision or independently. Consequently, a review of criminal history is required to safeguard the business and its stakeholders.
For part-time roles, this position offers health benefits like prescription savings and access to virtual physician visits, as well as retirement and savings options. You will also enjoy a generous time-off package that includes vacation, holidays, and military leave.
At Sherwin-Williams, our mission is to brighten and strengthen the places that matter by innovating paints and coatings. Your skills and passion are vital to helping us achieve exceptional results for our customers and our business. We are committed to supporting your stability, growth, and opportunities, including:
- Life: Rewards, benefits, and flexibility for your health and well-being
- Career: Opportunities to learn and develop new skills
- Connection: Being part of an inclusive team focused on community
To start applying, follow these steps:
- Online Application: Visit our Careers page and create your profile in around 15 minutes.
- Digital Interview: Qualified applicants will receive an invitation for a digital video interview to answer behavioral questions at your convenience, to be completed within 7 days of the invitation.
- In-Store Interview: Successful candidates will meet with our recruitment team at a store or branch for an in-person discussion.
Compensation varies based on skills, experience, and location. We encourage all qualified applicants, including those with arrest or conviction records, to apply in accordance with applicable laws.
Sherwin-Williams is an Equal Employment Opportunity employer, welcoming candidates irrespective of race, gender, disability, or other protected statuses.
As part of our commitment to employee safety and integrity, remember that our recruiting team will never request sensitive personal information during the application process.
- Ensure high levels of customer satisfaction through excellent service
- Assist customers in person and over the phone by identifying their needs and suggesting appropriate products
- Build productive, trusting relationships with customers
- Process sales transactions accurately according to policies
- Achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull products from inventory
- Tint and mix products to meet customer specifications
- Stock shelves and set up displays
- Keep store equipment clean
- Assist in the loading and unloading of delivery trucks
- Help with deliveries as needed
- Ensure assigned areas are in stock and visually appealing
- Stay knowledgeable about product offerings
- Comply with inventory control procedures
- Suggest improvements for sales
Minimum Requirements: - Must be at least eighteen (18) years of age
- Authorization to work without sponsorship is required
- Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally
- Availability to work scheduled hours, including evenings and weekends
- Internal candidates must meet performance and training requirements
Preferred Qualifications: - A valid, unrestricted Driver's License
- A High School diploma or GED
- Experience in delivery, retail, or customer service (at least one year)
- Knowledge of selling paint and related products
- Experience with tinting and mixing equipment
- Fluency in more than one language is a plus
- Proficiency in Spanish is a benefit