Join our team as a Customer Service Associate. In this vital role, you will engage closely with both wholesale and retail customers to understand their needs, answer questions about our exceptional Sherwin-Williams products, and recommend tailored solutions. You will play a crucial part in resolving customer concerns and ensuring utmost satisfaction.
As a Customer Service Associate, you will need to stay updated with product features while maintaining the high-quality visual standards of the store. Your responsibility includes achieving outstanding customer service while consistently meeting the store's sales targets.
Key Responsibilities: - Deliver exceptional customer satisfaction through fantastic sales service.
- Assist customers both in-person and over the phone by identifying their needs and showcasing suitable products and services.
- Establish and nurture productive relationships with wholesale and retail customers.
- Accurately process sales transactions in alignment with company policies.
- Track and accomplish sales goals on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and formulas.
- Retrieve the appropriate products from the sales floor or warehouse.
- Tint and mix products per customer specifications.
- Restock shelves and create appealing product displays.
- Maintain cleanliness of store equipment and assist with inventory controls.
- Provide assistance with deliveries as needed.
- Keep assigned areas in stock and well-presented.
- Continuously learn about our products and discuss available options with customers.
This is a part-time role at Store , located at: 1231 Theater Drive, Ottumwa, IA 52501. Starting pay is $16.26/hr, contingent upon relevant experience.
Minimum Qualifications: - Age of at least eighteen (18).
- Legal authorization to work in the country without requiring sponsorship for employment visa.
- A valid, unrestricted Driver's License.
- Ability to lift and carry materials up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
- Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - High School diploma or GED.
- One (1) year experience in a delivery, retail, or customer service role.
- Experience in selling paint and related products.
- Familiarity with tinting and mixing equipment.
- Bilingual ability in more than one language is a plus.
- Ability to communicate in Spanish is an advantage.
Join Sherwin-Williams today, where your skills and passion can shine while helping us inspire and improve the world.