Customer Service Associate

We're looking for an enthusiastic, highly motivated Customer Service Advisor to set appointments for our prospective clients to meet with our project advisors. Job seekers should have a background in customer service, exceptional communication, active listening, and problem-solving skills. This is a customer service role. You will be required to be on the phone for most of your time. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you. Responsibilities:
• Maintain customer accounts and update with new account information as needed
• Interact with the sales lead to maintain and improve service and product knowledge
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Find patterns in customer complaints and bring them to the team for improvement
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Promptly respond to all inbound inquiries via phone, email, social media, website contact form, etc.
• Interact with the sales leader to maintain and improve service and product knowledge
• Schedule appointments between prospects and Project Advisors Qualifications:
• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills
• High attention to detail with a strong desire to serve
• Must enjoy long interactions at a fast pace
• Strong desire to follow a process
• College or relevant experience
• Customer Service Experience is preferred Compensation: $50,000 - $55,000 yearly

• Promptly respond to all inbound inquiries via phone, email, social media, website contact form, etc.
• Interact with the sales leader to maintain and improve service and product knowledge
• Schedule appointments between prospects and Project Advisors
• Handle any rescheduling or cancellations

Compensation:
$50,000-$55,000 per year