Waterway is seeking enthusiastic
Customer Service Associates to join our dynamic team. Every day at Waterway is a chance to shine and make a positive impact.
As a Customer Service Associate, you'll play a vital role in ensuring our customers have an exceptional experience. You will provide flexible support in a friendly team-oriented environment, selling premium car wash services, Clean Car Club memberships, and trendy retail items while engaging with customers at various locations, including the car wash tunnel entrance and inside the retail store.
Enjoy the excitement of varied daily tasks, combining both outdoor and indoor duties. This is more than just a job; it's a pathway to a fulfilling career with great growth potential.
Compensation: Start at $17 per hour for the first three months, with the potential to earn an average of $19 per hour (base + sales bonus).
Schedule: Enjoy flexible hours with daytime, evening, mid-week, and weekend shifts that suit your availability.
Location: Waterway O'Fallon - 3995 Crusher Dr, O'Fallon, MO 63368. Other locations across St. Louis are also available.
What You'll Enjoy: - People-Focused Role: Engage and connect with customers and your supportive teammates.
- Work Culture: Join a fun and active environment with friendly team dynamics.
- Training and Experience: Participate in structured training to develop valuable service, sales, and operational skills.
- Flexible Scheduling: Choose from variable schedules that fit your lifestyle.
- Perks and Discounts: Enjoy free car washes and discounts on fuel and retail items.
- Tuition Assistance Program: Receive up to $4,000/year in tuition assistance if you continue your education.
- Advancement Opportunities: Benefit from a highly structured promotional path and cross-training options.
Join Us and Thrive. Waterway is proud to be recognized as a multi-time
USA Today and
St. Louis Post Dispatch Top Workplace, as voted by our team members.
Qualifications: - Friendly and engaging personality with a positive attitude.
- No experience necessary; retail, sales, or customer service experience is a plus.
Minimum Requirements: - Must have a current and valid driver's license.
- Professional demeanor aligned with company policy.
- Ability to perform essential functions safely without endangering others.
- Compliance with local and state health codes for food service and sales.
- Meet minimum age requirements for tobacco and alcohol sales, where applicable.
- Complete all required trainings and certifications.
Responsibilities: - Deliver outstanding customer service by greeting and assisting customers.
- Present and sell car wash services, memberships, and additional products to meet sales goals.
- Maintain a clean, organized, and safe environment for customers.
- Keep inventory stocked and displays well-presented.
- Accurately handle transactions and maintain cash drawer integrity.
- Follow Waterway policies and procedures, especially regarding safety.
Additional Functions: - Assist with administrative tasks, such as making bank deposits and delivering supplies.
- Perform various functions to meet staffing and customer needs as directed.
- Other duties as assigned by management.
Physical Requirements: - Environment: Work primarily outdoors year-round, with exposure to various weather conditions.
- Physical: Ability to stand for extended periods, lift and carry up to 50 pounds, and complete fast-paced tasks.
- Vision and Hearing: Ensure clarity in visual acuity and the ability to distinguish sounds in the workspace.
- Language: Fluency in English is essential for communication with customers and team members.
- Cognitive: Perform arithmetic functions and operate data entry devices effectively.
- Attendance: Maintain regular and punctual attendance; prepare for irregular hours, including weekends and holidays.
If you need accommodations to participate in the application process, please contact our Recruiting Department. Waterway is an equal opportunity employer, committed to diversity and inclusivity in the workplace.