This role is vital to the success of our retail operations. As a Customer Service Associate, you will engage with wholesale and retail customers to understand their needs, address inquiries about Sherwin-Williams products, and provide tailored recommendations. You will play a key role in resolving customer concerns quickly and effectively, ensuring a high level of client satisfaction while remaining knowledgeable about product features and maintaining the standard of our store's presentation.
Your responsibilities will include:
- Delivering exceptional customer service while meeting sales targets.
- Interacting with customers both in-person and over the phone to identify their needs and provide appropriate solutions.
- Establishing trustful relationships with customers to enhance their shopping experience.
- Accurately processing sales transactions in accordance with company policies.
- Achieving and exceeding monthly, quarterly, and yearly sales goals.
- Maintaining organized work order files and product specifications.
- Selecting products requested by customers from the sales floor or warehouse.
- Mixing and tinting products according to customer specifications when necessary.
- Restocking shelves and arranging product displays to maximize sales.
- Ensuring store cleanliness, including equipment upkeep.
- Assisting with unloading delivery trucks and making deliveries as required.
- Keeping assigned areas tidy and well-stocked for optimal presentation.
- Staying informed about all products and discussing available options with customers.
- Adhering to inventory control practices.
- Recommending strategies to improve sales performance.
Requirements: - Minimum age of 18.
- Legal authorization to work without requiring sponsorship now or in the future.
- Ability to lift and carry up to 50 lbs frequently, and up to 70 lbs occasionally, with or without reasonable accommodation.
- Willingness to work flexible hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - Possessing a valid, unrestricted driver's license.
- High School diploma or GED.
- At least one year of experience in a delivery, retail, or customer service role.
- Experience selling paint and related products is a plus.
- Familiarity with tinting and mixing equipment.
- Proficiency in more than one language, especially Spanish, is advantageous.
This is not just a job; it's an opportunity to be part of a team that is committed to inspiring and improving the world through our innovative solutions. Join us to make a difference.