Join our team as a Customer Service Associate and be a vital part of enhancing the customer experience. In this role, you will work closely with both wholesale and retail customers, identifying their needs and providing tailored solutions with Sherwin-Williams products. As a key member of our store team, your goal will be to deliver exceptional service, resolve customer concerns promptly, and contribute to achieving our sales objectives.
This position includes direct contact with customers, including minors, and involves handling cash and sensitive information. We prioritize safety and customer satisfaction, and therefore, a background check will be conducted to ensure the security of our customers and operations.
The selected candidate will work at Store , located at 3451 N University Dr, Sunrise, FL 33351.
At Sherwin-Williams, we believe in fostering diverse careers where each individual can grow. We encourage people from all backgrounds to apply, including those with disabilities and protected veterans. Show us your unique strengths and thrive in an environment that values innovation and growth.
What to Expect in the Application Process: - Online Application: Visit our Careers page to find roles that interest you. Set aside 15 minutes to create your profile.
- Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, with behavioral-based questions. Complete this at your convenience within 7 days of the invitation.
- In-Store Interview: Once your video interview is reviewed, top candidates will meet with our team at the store.
As a part of our commitment to enhancing the well-being of our employees, we offer a wide range of benefits, from health care to retirement options. For detailed benefits information, please visit our benefits page.
Compensation for this role varies based on individual circumstances such as location, experience, and skills.
We are an Equal Employment Opportunity/Affirmative Action employer, ensuring no discrimination occurs based on race, color, religion, sex, national origin, disability, or any other protected status. We also comply with the Fair Chance Ordinance for hiring qualified applicants with arrest or conviction records.
At Sherwin-Williams, we believe in a safe and respectful hiring process. Our recruiting team will never ask for payment or sensitive personal information during your application journey.
- Provide excellent customer service to ensure high levels of satisfaction
- Assist customers in person and over the phone to determine their needs
- Build trustful relationships with wholesale and retail customers
- Process sales transactions accurately
- Achieve assigned monthly, quarterly, and yearly sales goals
- Maintain accurate work order files
- Organize product inventory and assist with deliveries
- Stay informed about product offerings
- Comply with inventory control procedures
Minimum Requirements: - Minimum age of 18
- Legally authorized to work without sponsorship
- Fluent in English and Spanish
- Able to lift and carry up to 50 lbs. frequently
- Willing to work flexible hours, including evenings and weekends
Preferred Qualifications: - Valid Driver's License
- High School diploma or GED
- A year of experience in retail or customer service
- Experience in selling paint products
- Familiarity with tinting and mixing equipment