Job Title
Customer Service Associate II
Agency
Texas A&M Agrilife Extension Service
Department
Soil & Crop Sciences
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
Works under general supervision, supervises daily service area activities and provides customer support to a service area. The Customer Service Associate II, under general supervision, provides support for the laboratory data assembly, development of customer statementsand assisting clientele with routine questions. This position involves a blend of office (75+%) and laboratory work and will include extensive training andattention to documented service laboratory's standard operating procedures and agency policies.
Responsibilities:
- Primary responsibility will include compiling customer information and laboratory analysis data into the various databases anddeveloping client invoices/statements and reports. - Provide first person contact with visiting clients and offer limited client phone support. -Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory's NIRspectrophotometers for non-destructive forage/plant tissue analyses.-Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.-Greets customers and responds to difficult customer inquiries and complaints.-Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.-Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.-Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.
-Other duties as required.
Required Education and Experience:-High school diploma or equivalent combination of education and experience.-Three years of related experience.
Required Knowledge, Skills and Abilities:-Knowledge of word processing, spreadsheet, and database applications.
-Strong verbal and written communication skills.
-Strong customer service skills and detail-oriented.
-Ability to type accurately and use Word, and Excel documents.-Ability to multitask and work cooperatively with others.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.