Customer Service Associate I

Salary: $37,617.00 Annually
Location : Gwinnett County, GA
Job Type: Full-Time Merit
Job Number: 25-03158
Department: Police Department
Opening Date: 05/13/2025
Closing Date: 5/20/:59 PM Eastern
FLSA: Non-Exempt

Class Summary
Job DescriptionThe Customer Service Associate position supports the Police Records Section by performing entry level clerical, switchboard, typing, data entry, customer service, filing duties, and report processing. The incumbent will also have open records responsibilities that include processing open records requests received by the Police Department.

Essential Duties

• Maintenance, processing, storage and destruction of all files, records, and documents submitted to the section. These would include citations, incident reports, accident reports, investigator's reports, and other official police reporting as directed.
• Issuance of Police Permits required by Gwinnett County ordinances.
• Provides reports/documentation to customers in accordance with Georgia Open Records Laws.
• Processes open records requests received by the Police Department.
• Fingerprints and conducts criminal history checks for citizens.
• Performs entry level clerical, switchboard, typing, data entry, customer service and filing duties.
• Performs other duties of a similar nature.
• Must be able to work evening hours, weekends, on occasion, or shift work, and must be able to work at off-site locations which may include any of the 6 Police Precincts or Permits office as needed.

Grade
The grade for this position is A13(1).

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma, or G.E.D.;
• Two years of customer support experience;
• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred Qualifications

• Multilingual Skills

Other Job Requirements/Information

• Driver's License form State of Residency.
• GCIC Certification required within six months of employment.
• Completion of Defensive Driving course within one year of employment.
• This job requires a public safety background check to include motor vehicle histories, criminal histories, and finger printing.
• Although the work schedule is typicality Monday through Friday (both day and evening hours), there may be an occasion for weekend or holiday work.
• Multilanguage translations may be required.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
Additional Information

Police Department
For more information about this department, please click here.
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too.), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer.

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more.

Vision
Gwinnett is the preferred community where everyone thrives.

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at or . This email is only for accommodation requests; for questions related to job postings, use .
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary.

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost.
Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.
01

How many years of customer support experience do you have?

• none
• less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

02

Describe in detail the experience you have working in a customer support role. If none, type N/A.
03

Are you multilingual? If yes, specify which language(s) you speak and the level of fluency (beginner, intermediate, advanced). If no, please type N/A.
04

Although the work schedule is typically Monday through Friday (both day and evening hours), there may be a rare occasion for weekend or holiday work. Do you have any commitments that would not allow you to work various shifts, weekends, holidays, or other periods?

• Yes
• No

05

If yes to the above question, please provide details. If no, please write out "N/A" as your response.
06

Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes . click apply for full job details