Work Location Type: Hybrid
About Grainger: W.W. Grainger, Inc. is a premier distributor serving over 4.5 million customers worldwide with innovative technology and deep relationships. With a commitment to service and a strong company culture, we reported $17.2 billion in revenue in 2024. Grainger provides around 2 million maintenance, repair, and operating (MRO) products and services, along with alternative e-commerce platforms offering millions of additional products. For more information, please visit Grainger's website.
Compensation: This position is hourly, with starting pay at $17.25/hour and the potential to reach $18.45/hour after three automatic raises within the first year.
Rewards and Benefits: - Medical, dental, vision, and life insurance coverage begins on your first day.
- Access to up to 50% of your paycheck based on hours worked before payday.
- Enjoy 18 paid time off (PTO) days and 6 company holidays per year.
- 6% company contribution to a 401(k) plan each pay period, with no required employee contribution.
- Employee discounts and parental leave are also included.
- Safety shoes provided (where applicable).
The provided compensation may vary based on the role's specific requirements. Grainger reserves the right to modify its compensation and benefits policies as needed.
Customer Service Representative Position We're hiring full-time INBOUND phone service representatives. Join our team at 401 S. Wright Road, Janesville, WI 53546, starting in June 2025.
Shifts, Training & Work Environment: Enjoy your weekends off. Shifts are Monday through Friday from
8:30 a.m. to 5:00 p.m. Central time.
Our 8-week ONSITE onboarding and training academy equips you with essential skills such as critical thinking, decision-making, and effective communication.
After completing training, eligible team members can enjoy a HYBRID work environment with three days onsite and two days from home (the home days are flexible and can change weekly). You can even opt to work up to 5 days from home after earning additional flexibility and completing 6 months in the role.
Grow with Grainger: Our engaging leaders and supportive team culture foster an environment that encourages personal growth and career advancement across various departments.
Our Culture: We strive to create a workplace where everyone can be themselves, feel recognized for their contributions, and pursue continuous learning and growth.
You Will: - Build and enhance customer relationships by effectively addressing high volumes of inbound phone calls.
- Utilize professional communication skills, both oral and written, to engage with customers.
- Tackle customer challenges through effective account management, product identification, order placement, and oversight.
- Employ critical thinking to resolve inquiries about product searches, pricing issues, and returns.
- Mitigate risks by taking appropriate actions.
- Collaborate in a positive team atmosphere focused on ethical business practices.
You Have: - A high school diploma or equivalent.
- 1+ years of customer service experience, preferably in an inbound service center.
- A strong desire to assist customers with a friendly and knowledgeable approach.
- Background in providing personalized customer service in a fast-paced environment.
- Ability to commute to our facility.
- Capability to sit for up to 8 hours a day.
- A dedicated workspace for remote/hybrid work is required.
- Reliable internet connection must be verified to meet specified speed requirements.
We are committed to equal employment opportunities and fostering a diverse and inclusive workplace. If you need assistance during the application or hiring process due to a disability, please let us know, and we will provide the necessary support.