The Customer Service Assistant, working under the direction of the Accommodations Manager and with the Senior Accommodations Specialist is responsible for processing accommodation requests and communicating with candidates, advocates and clients for the Accessibility and Disability Services team. This work includes sorting and organizing a large volume of electronically submitted accommodation requests, processing determination letters, and answering email correspondence/phone calls from candidates. They will also assist with projects that may include candidate, client, test channel, and internal stakeholder interaction.
Skills, Knowledge and Abilities: - Bachelor's Degree in a related field, such as Vocational Rehabilitation, Psychology, Special Education, or Social Work preferred
- 2+ years of customer service or student services experience
- Project Management or Case Management experience
- Strong time management, organizational, and planning skills
- Ability to exercise discretion in handling confidential material
- Ability to communicate professionally with a diverse population using tact and empathy
- Strong attention to detail
- Ability and willingness to learn new skills quickly
- Ability and willingness to adapt to the changes of a growing department
- Strong technical writing skills
- Proficiency in MS Office Suite, virtual meeting applications, and database applications
This is a hybrid position out of our Bloomington, MN office. The pay rate for this role is $18.00-$20.00 per hour.
Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL TIME
Workplace Type: Hybrid
Req ID: 19314