Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically? U.S. Legal Support is looking for a
Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in
Houston, Texas.
Location: Houston, TX (Onsite)
Schedule: Monday - Friday 8:00 AM - 5:00 PM
Customer Service Assistant Job Functions: - Support Client Service Specialists (CSS) with client communications to help obtain records
- Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
- Manage incoming invoices and correspondence
- Handle calls and emails from agents or field contacts
- Research incomplete or missing contact information for facilities
- Make expediting calls for urgent requests, client follow-ups, and problem records
- Monitor and respond to CSR emails and voicemails
- Troubleshoot and research missing records and escalate as needed
Custodian Invoicing: - Confirm invoice amounts align with record request limits
- Process payments via check or credit card
- Log credit card payments and verify check clearances
- Provide payment documentation for internal or client use
Custodian Correspondence: - Research purpose of correspondence
- Coordinate directly with facilities or track items for internal CSR review
Perks and Benefits We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more.
Requirements To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus.
Apply Today. Discover why we recently earned the
Happiest Employees Award two years in a row at