Company DescriptionAbout Us Hype Tier is a results-driven consulting and brand development firm committed to helping businesses elevate their market presence through strategic planning, operational excellence, and innovative solutions. Based, we work with a diverse range of clients across industries to deliver impactful growth and sustainable success. At Hype Tier, we believe in empowering talent, fostering professional growth, and cultivating a high-performance environment.
Job Description Job Description
Hype Tier is seeking a motivated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will provide support to customers by addressing inquiries, resolving issues, and ensuring a smooth and positive customer experience. You will play a key role in maintaining customer satisfaction and upholding the company's reputation for exceptional service.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
- Resolve product or service problems by clarifying the customer's issue and determining the best solution
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to ensure customer needs are met
- Provide administrative support and follow up on pending issues
- Assist in processing orders, forms, and requests
- Maintain a positive and empathetic attitude toward customers at all times
Qualifications Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
- Proven experience in a customer service or administrative role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office Suite and basic computer skills
- Ability to multitask and manage time efficiently
- Friendly and professional demeanor
Additional Information Benefits
- Competitive salary based on experience and performance
- Opportunities for career growth and advancement
- Skill development and training programs
- Supportive team environment
- Paid time off and holidays
- Health and wellness support options