This position plays a vital role in the success of our retail operations. As a Customer Service and Sales Associate, you will engage with both wholesale and retail customers to understand their needs, answer inquiries about Sherwin-Williams products, and recommend optimal solutions. Our goal is to ensure complete customer satisfaction by addressing any concerns and staying informed about product features while upholding high visual and quality standards in the store.
At Store , located at 203 N. Vine St., Urbana, IL 61802, you will enjoy a part-time position with a starting pay rate of $16/hour.
This role offers various benefits, including access to health benefits such as prescription savings and virtual physician visits, retirement options, and more. Additionally, enjoy a generous time-off package, including vacation, holidays, and military leave. For further details on benefits, please inquire during the hiring process.
The role involves customer interaction, potentially including minors, and access to cash, electronic equipment, and store merchandise. To ensure a safe work environment, a review of criminal history will be conducted as part of the hiring process.
At Sherwin-Williams, our mission is to inspire and improve the world through our innovative paints and coatings. Your passion, skills, and contributions make this possible, allowing us to achieve great results together. We believe that investing in our people translates to stability and growth for our organization.
Responsibilities Include: - Providing exceptional customer service to drive sales
- Assisting customers both in-person and over the phone
- Building and maintaining trust relationships with customers
- Accurately processing sales transactions
- Aiming to meet and exceed sales goals
- Maintaining detailed work order files and formulas
- Handling product retrieval from the sales floor or warehouse
- Tinting and mixing products according to customer specifications
- Stocking shelves and creating appealing product displays
- Cleaning store equipment and maintaining a tidy work environment
- Loading and unloading delivery trucks as necessary
- Maintaining product availability and presentation
- Staying knowledgeable about product offerings
- Following inventory control procedures
- Proposing new strategies to enhance sales
Minimum Requirements: - Must be at least 18 years of age
- Must be legally authorized to work without requiring future sponsorship
- Must have a valid and unrestricted driver's license
- Must be able, with or without reasonable accommodation, to lift and carry materials up to 50 lbs. frequently and up to 70 lbs. occasionally
- Must be willing to work flexible hours, including evenings and weekends
Preferred Qualifications: - High school diploma or GED
- At least one year of experience in retail or customer service
- Experience selling paint or paint-related products
- Familiarity with tinting and mixing equipment
- Ability to communicate in multiple languages, especially Spanish