CarMax, the way your career should be.
About this job As a Customer Service and Sales Advisor, you will play a crucial role in providing an exceptional experience for our customers. You'll guide them through every step of their CarMax journey, ensuring a seamless process while collaborating with various teams. Your efforts will directly contribute to maintaining our reputation for honesty and transparency as the nation's largest retailer of used cars.
What you will do - Essential Responsibilities - Deliver outstanding customer service by assisting customers at every stage, from the sale and appraisal process to test drives and financing applications.
- Conduct vehicle assessments by gathering and documenting condition details to support customer appraisals.
- Manage the check-in process for incoming vehicles, ensuring accurate daily inventory scans and reconciliations.
- Perform cosmetic inspections and confirm that all vehicles fulfill CarMax's stringent Quality Standards.
- Execute various administrative tasks, including preparing daily reports, managing transaction paperwork, coordinating with finance companies, and auditing completed documents.
- Schedule service appointments and review repair invoices for accuracy.
Purpose of the role This role thrives in a dynamic retail environment where teamwork is essential to achieving goals and providing top-notch customer interactions. Building rapport and understanding customer needs swiftly is key to your success. The position involves diverse responsibilities, including vehicle sales, paperwork processing, appraisal assessments, and managing repair orders. We encourage learning and growth, with opportunities to advance to mentorship and management roles.
Qualifications and Requirements - Outstanding communication skills.
- Confidence in your product knowledge and in representing CarMax.
- A talent for building lasting customer relationships.
- A commitment to team values like integrity, respect, inclusion, and enjoyment.
- The ability to balance customer satisfaction with business needs.
- A focus on understanding and addressing customer requirements.
- Capable of generating collaborative solutions to customer challenges.
- Reliable in completing tasks accurately and promptly.
- Detail-oriented in work processes.
- Able to multitask effectively in a fast-paced environment.
- Competent in reading, interpreting, and documenting data for accurate record-keeping.
- Able to lift items weighing up to 25 lbs.
Education and/or Experience - High School Diploma, or equivalent.
- Sales and customer service experience preferred, ideally in retail.
- Valid Driver's License.
- Basic proficiency with Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred.
About CarMax CarMax has transformed the auto industry through a commitment to delivering honest, transparent, and high-integrity customer experiences. Our innovative approach to buying and selling vehicles has propelled us to the forefront of the used car market, with over 200 locations nationwide.
Our dedicated team of over 25,000 associates comes together to create remarkable customer experiences. We are committed to fostering career growth and community engagement and are proud to be recognized as one of FORTUNE's 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is: $17.80 - $37.70
Benefits: CarMax Associates receive paid sick, vacation, and holiday time as per state laws.
- Full-time hourly associates can earn up to 48 hours of sick time annually and between 80 to 200 hours of vacation time, dependent on years of service.
- Full-time associates receive 8 hours of pay for 6 holidays and an additional floating holiday each year.
For more information on benefits, please refer to the CarMax Benefits website.