Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk Location: San Diego Salary: OPEN Reports To: Customer Service Manager / Helpdesk Supervisor Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business. They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products and services to customers. Resolve customer complaints and issues promptly and professionally. Log all customer interactions in the companys CRM system. Follow up with customers to ensure resolution satisfaction. Collaborate with other departments to address customer needs. Provide feedback on the efficiency of the customer service process. Ensure compliance with company policies and procedures. Qualifications: High school diploma or equivalent; higher education or certifications in customer service are a plus. Insert years of experience in customer service or helpdesk roles. Strong communication skills, both verbal and written. Proficiency in CRM software and MS Office or similar applications. Excellent problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment and handle multiple tasks. Empathetic and patient with a customer-focused attitude. Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system. Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.