Company Description Bulletproof is an omni-channel content driven consumer products company. Bulletproof's Brand Purpose is focused on functional nutrition, here to prove that better is closer than you think. We re-imagine nutrition with science-backed and thoughtfully sourced ingredients to create quality additions to your daily wellness routine. Whether you're supplementing your vitamin intake or fueling your workout, Bulletproof can help you discover what better feels like.
Bulletproof is a team of experienced professionals working to make high performance a daily reality for everyone on the planet. While our culture is casual and our workplace flexible, the team is passionate, customer driven, meaningfully connected, smart, and results focused.
Our customers know that our coffee, beverages, food, and supplements are the purest you can get anywhere, and you can expect to feel a difference in how you perform the first time you experience them. Environmentally conscious and ethically sourced products build a sustainable foundation for future generations to thrive. Bulletproof coffee has developed a cult following across the nation as a drink that provides sustained energy, while also programming your body to burn fat for energy. In addition to providing convenient access to products through eCommerce, Bulletproof has also launched products in various nation-wide retailers (e.g. Whole Foods Market, Sprouts, Kroger).
At Bulletproof 360, Inc. ("Bulletproof"), we welcome employees and candidates with different backgrounds and perspectives. We value and trust each other - including our differences - while remaining true to our mission of improving lives. We encourage a corporate culture of self-expression, asking employees to be authentic to themselves. Our team brings together their unique perspectives, experiences, and passions in the work they do because we believe diversity makes us stronger, together.
Bulletproof aims to create a workplace that celebrates the diversity of our employees at all levels of the workforce without regard to age, race, color, sex, national origin, religion, sexual orientation, veteran status, gender identity and/or expression, disability or any other laws. We strive to take steps in our recruiting practices by promoting diversity and fostering inclusion throughout our interview and hiring process, working toward the goal of a diverse and inclusive workforce.
Job Description Bulletproof is looking for a
Customer Service Agent to join the Customer Care team. This role will require strong written communication skills, and a willingness to help customers with every interaction.
This role is completely remote and would require you to work Sunday-Thursday, 2:00pm-10:30pm EST each week, after training Monday-Friday 10:00am-6:30pm for one week. Experience working with supplements and coffee is a plus.
The Customer Service Agent role is responsible for taking care of customer inquiries via written communication. Agents are responsible for ensuring that customers have a phenomenal experience with Bulletproof and will take care of scenarios like helping with discounts, creating refunds/replacements, and general product inquiries. This role will also partner with Management and teams like R&D to escalate concerns and questions for customers.
This role requires excellent customer service, including patience, empathy, troubleshooting, and following up with customers. We have a "no customer left behind" mindset and would expect that this mindset is shared and practiced each day. An ideal candidate will be able to communicate with customers, will share feedback regarding customer experience that can be improved upon, and will share a willingness to go above and beyond for customers.
Key Responsibilities: - Engage with customers through various written communication channels. Provide prompt responses to all customer inquiries.
- Collaborate with Management, the Warehouse, and R&D to escalate necessary concerns and questions.
- Follow up with customers or partners to ensure their requests are completed.
- Gather and assess relevant information to effectively address inquiries and manage complaints.
- Successfully resolve customer issues. Answer product questions for customers. Support Wholesalers and Shippers with inquiries. Partner with our Health Services department to ensure that customers are taken care of, and any adverse events are reported.
- Manage accounts and create necessary actions.
- Support with items like managing out of stock orders, creating sample request orders, notifying customers of important updates, and other Care-related asks, as business needs.
Qualifications - Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Sharepoint preferred.
- Ability to type 40 WPM.
- Generally, requires a minimum of two (2) years related experience, typically in a contact center environment.
- High school diploma required. Associate's degree preferred or a combination of education and equivalent experience.
Additional Information $22/hour. The hourly pay rate is one component of the total compensation package for employees. Employees working 20+ hours per week also qualify for other benefits including generous time-off, flexible schedules, comprehensive health insurance (several options to choose from), 401k program with company match, paid parental leave, company paid disability insurance, and store discount & credit.
This is a full-time remote position open to candidates in any location throughout the U.S. Maximum fun, maximum knowledge, and maximum performance are a part of the job description, and you'll get to work with the team on a regular basis to upgrade your game, your mental performance, and your life. This is a great opportunity to grow with a company.
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Grupo Mariposa's mission is to nurture growth and foster sustainability within the global food and beverage industry. We are committed to excellence through disciplined management, innovative practices and dynamic culture that embraces change.
Grupo Mariposa is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.