Customer Service Agent

Customer Service Agent

Department: Mark Rink

Employment Type: Full Time

Location: Raleigh, NC

Compensation: $17.45 - $24.00 / hour

Description

Job Title: Customer Service Agent

Location: Raleigh, NC
Position Type: Full-Time

Job Overview:

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will serve as the frontline representative for our company, providing exceptional support to our customers through various channels including phone, email, and live chat. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for all clients.

Key Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Resolve customer issues by identifying the problem and providing appropriate solutions.
• Maintain detailed records of customer interactions and transactions in our database.
• Provide product and service information to customers as required.
• Follow up on customer inquiries to ensure their concerns have been addressed satisfactorily.
• Collaborate with team members and other departments to improve service delivery.

Skills, Knowledge and Expertise

• High school diploma or equivalent; higher education is a plus.
• Proven experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to handle stressful situations calmly and effectively.
• Proficient in using computer systems and customer service software.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.