Customer Service Agent

Customer Service Agent

Department: Linked Light Pulse

Employment Type: Full Time

Location: Minneapolis, MN

Compensation: $35,000 - $42,000 / year

Description

We are currently seeking a detail-oriented and proactive Customer Service Agent to join our team in Minneapolis, MN. The ideal candidate will provide outstanding service by assisting clients with inquiries, resolving issues, and ensuring a smooth customer experience from start to finish. This is a great opportunity for individuals looking to grow professionally in a supportive and dynamic environment.

Key Responsibilities

• Handle inbound calls, emails, and live inquiries with professionalism and efficiency
• Assist customers with product questions, troubleshooting, and order support
• Maintain accurate records of customer interactions in the system
• Collaborate with internal teams to resolve customer concerns promptly
• Follow up on customer issues to ensure resolution and satisfaction
• Contribute to continuous improvement by sharing customer feedback and service insights

Skills, Knowledge and Expertise

• High school diploma or equivalent (required); associate's degree or higher (preferred)
• Proven experience in customer service or a similar client-facing role
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks and remain organized under pressure
• Proficiency in basic computer systems and CRM platforms
• A positive attitude and a commitment to providing exceptional service

Benefits

• Competitive salary ($35,000 - $42,000 annually)
• Opportunities for professional development and internal advancement
• Skill-building and training programs
• Supportive team environment
• Health and wellness initiatives
• Paid time off and holiday leave