Customer Service Agent

Job Description
Our clients, leaders in freight and distribution, are looking for looking for a motivated and dedicated Customer Service Agent, and have asked for our help to recruit in the area of Indianapolis, Indiana.

EXPERIENCE:

- 2-years basic Customer Service experience and or 2-years of industry experience.

ESSENTIAL FUNCTIONS:

- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow up when needed.
- Accurately complete entry of pickup/quote information.
- Ensure routing/dispatch is aware of any special instructions/cut-offs.
- Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Support other departments when needed (routing, dispatch, inbound).
- Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations.

- Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
- Other duties assigned deemed necessary by the Customer Service Supervisor.

Requirements

- Must be able to type accurately at least 35 WPM.

- Intermediate level Excel and Word.

- Excellent written and verbal skills.

- Ability to manage deadlines.

EDUCATION:

- High School Diploma or equivalent.

- Certifications, if applicable.