Are you excited about this opportunity? We encourage you to apply. We may be known as an auto glass company, but we're much more than that. Here, you can build a rewarding career while enjoying a balanced life. Join us and discover a workplace that truly values you.
The
Customer Service Advocate plays a vital role as one of the first points of contact for our customers. This dynamic and organized individual will manage a variety of administrative processes, including scheduling, work orders, and invoicing, while also greeting customers in person and responding to phone and email inquiries. Your goal is to create a memorable experience during every interaction.
What We Offer: - Competitive weekly base pay of up to $21.50/hr.
- A comprehensive benefits package valued at over $10k, including 401(k) with company matching, tailored medical coverage, and generous paid time off and volunteer days.
- Tuition reimbursement of up to $5,250 annually.
- Paid training and access to all necessary tools and resources for your success.
- For more details on our benefits, visit our benefits page.
Your Responsibilities: - Welcome customers with a smile and resolve their concerns promptly, often devising creative solutions.
- Handle incoming communication via calls, emails, and faxes regarding service issues, pricing, warranties, and more.
- Ensure smooth operations by confirming and completing work order details, which includes insurance verification and additional parts management.
- Efficiently manage administrative tasks such as invoices, work orders, and processing credit memos.
- Review orders from our national contact center and handle dealer part orders or special accounts.
- Perform additional duties as assigned.
What You Need: - High School Diploma or GED is required.
- 1-3 years of experience in telephone operations or business administration.
- A proven ability to deliver outstanding customer service in a fast-paced setting.
- A professional appearance and adherence to personal protective equipment guidelines.
- Willingness to travel up to 10% if necessary.
This job description outlines essential duties and may not include all responsibilities. Reasonable accommodations will be provided for individuals as required by law.