Customer service advisor - Utilities

Bury, Lancashire

Greenbean
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Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you.


You'll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career.


Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

  • 25 days of annual leave (plus bank holidays)
  • Annual bonus scheme
  • Flexible working hours
  • Free onsite parking
  • Wellbeing support
  • Access to an onsite gym
  • Exciting social and team-building events
  • The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.


    Key Responsibilities:

    • Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
    • Ensure stakeholder information is up to date and that appointments are properly managed
    • Identify and resolve meter discrepancies efficiently
    • Handle and resolve industry meter reading rejections
    • Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
    • Support AMR and Smart meter rollout initiatives
    • Ensure meter readings are obtained and submitted within set deadlines
    • Process industry file flows to ensure accurate supply point data
    • Provide regular and ad-hoc reports as required
  • Desired Personal Attributes:

    • Excellent verbal and written communication skills
    • Strong organisational and prioritisation skills in a fast-paced environment
    • Exceptional attention to detail and accuracy
    • A proactive approach to problem-solving and process improvement
    • Adaptable and flexible, with a willingness to support other areas as needed
    • Strong interpersonal skills with the ability to influence and build relationships
  • Advantageous Skills:

    • Proficiency in MS Office, particularly MS Excel
    • Experience within an energy sector operations function
    • Advanced Excel skills
    • Previous experience working with metering agents or third-party industry service providers

    If you are interested in this new position, click 'apply now' and a member of our team will be in touch.

    Job Type: Full-time

    Pay: From £27,000.00 per year

    Benefits:


    • Company pension

    Schedule:


    • Day shift
    • Monday to Friday

    Work Location: In person

    Date Posted: 07 June 2025
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