Who we are looking for A Customer Service Advisor, who will be eager and proactive in assisting, supporting and resolving customer issues.
Are you looking to join a team committed to you? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies for our upcoming training class starting June 16th.
Highlighted by the best-in-class, 10-week training program to prepare you for success, we are proud to provide a benefits package that includes Company-paid healthcare for employees, annual bonus, a 401(k) with Company match, and generous time off (33 days), ensuring you are supported both personally and professionally.
This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training.
Preferred Skills, Qualifications, and Experience - Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
- Exceptional communication skills, both written and verbal.
- Active listener, with the ability to understand customer needs and provide tailored support.
- Customer-centric with a passion for delivering outstanding service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail to ensure accuracy.
- Ability to multitask efficiently in a fast-paced environment.
- Creative problem-solving capabilities to resolve challenges independently.
- Strong individual and team collaboration skills.
- Maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities - Ensuring every customer interaction is positive and memorable.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
- Resolving customer requests and complaints promptly and courteously.
- Assisting in support of various internal efforts that improve how customers perceive our platform and services.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Questions: - Given that this on-site role is based in our Denver, Colorado office, are you able to reliably commute to this location for work?
- Are you at least 21 years of age?
- Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar. Are you willing to work a flexible schedules to include both weekdays and weekends?
- If needed to relocate, are you willing to relocate without any relocation assistance?
- This position is fully in office, are you comfortable working full time in office?