Customer Service Advisor

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job Summary

As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.

Responsibilities

Receive & deliver on customer requests (Both phone & in person)

Effectively understand customer requests

Clearly communicate promise times

Help manage the daily schedule

Create a professional environment that builds rapport and puts customers at ease

Answer customer questions about their service requests & needs

Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction

Qualifications

High school diploma or GED equivalent is required; bachelor's degree is preferred

Valid state-issued driver's license and clean driving record is required

Prior sales experience in a dealership or showroom setting is preferred

Basic computer skills

Speak, Read and Write in English