We're a welder repair company that prides itself on
precision, reliability, and old-fashioned customer service-and we're looking for a Customer Service Advisor who can carry that same attitude into our front office and billing operations.
This is a dual-role position: part
customer support, part
collections. You'll answer inbound service inquiries, help customers understand their invoices, and follow up on unpaid accounts with professionalism and persistence.
You're the kind of person who believes a firm handshake (or email) still means something. Friendly but focused. Direct but respectful.
What You'll Do - Respond to inbound calls and emails about repairs, invoices, and account status
- Follow up with customers on past-due balances and coordinate payment arrangements
- Communicate clearly and kindly about work orders, service timelines, and billing details
- Work closely with technicians and accounting to ensure accurate job and billing record
- Maintain clean records of customer conversations and payment status in our CRM
- Send invoice reminders and update account notes as collections progress
- Help improve customer satisfaction by solving small issues before they become big ones
What You Bring - 2+ years in customer service, collections, or a front office/admin role
- Bilingual in Spanish a plus
- Excellent phone presence and written communication skills
- Ability to balance customer care with company policy enforcement
- Comfortable navigating invoices, payment terms, and collections etiquette
- Highly organized and self-motivated-especially when following up on open tasks
- Familiarity with equipment repair, welding, or trades service businesses a plus
- Experience with tools like QuickBooks a bonus
Why Join Us? - Small team, real impact: You'll know your work matters here
- Long-standing customer relationships and a reputation for quality service
- Opportunity to grow with the business as we expand
- Paid time off, regular hours, and a respectful, no-drama work environment
- Hands-on support from a team that knows the trade and treats people right