Customer Service Administrator (Client Services Associate)
Location: Onsite - 10210 Genetic Center Dr, San Diego, CA
Contract Duration: May 5, 2025 - October 31, 2025
Schedule: Monday-Friday, 7:00 AM - 3:30 PM
Pay Rate: $25 - $27/hr
About the Role
We're hiring a Customer Service Administrator to support a leading medical technology organization. In this role, you'll act as the central point of contact between healthcare providers and internal teams to ensure lab orders are processed accurately and efficiently. You'll use your attention to detail and communication skills to resolve issues, manage accounts, and contribute to a fast-paced, patient-focused environment.
Key Responsibilities
- Make outbound calls to healthcare providers to follow up on documentation or resolve order issues.
- Perform data entry for incoming electronic faxes and lab test orders.
- Upload required documents and assign them to the appropriate internal queues.
- Resolve specimen or order discrepancies with the Sample Management team.
- Send faxes or emails to request missing information from clinics or pathology labs.
- Manage client accounts in Salesforce, including updates and new user setups.
- Handle incoming phone calls and emails related to order processing and account inquiries.
What You Bring
- Strong attention to detail and organizational skills.
- Effective communication and problem-solving abilities.
- Ability to adapt and multitask in a fast-moving environment.
- Previous experience in office-based customer service or account management preferred.
- Salesforce experience is a plus.
Minimum Requirements
- High School Diploma or GED
- Must be able to work fully onsite
- Must be available for full-time hours, Monday-Friday from 7:00 AM to 3:30 PM
About the Company
Our client is a global leader in medical technology with a strong focus on advancing health outcomes. Their innovations support healthcare professionals across diagnostic testing, surgical procedures, and beyond.
Interested in joining a mission-driven team that's improving lives through healthcare? Apply today.