This is a full time on-site role in our Hollywood office.
Our client at LHH is seeking a dedicated and detail-oriented Customer Service Administrator to join our team. The ideal candidate will be responsible for handling various administrative tasks, including managing email and chat correspondence, to ensure smooth and efficient customer service operations.
Key Responsibilities:- Respond to customer inquiries via email and chat in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Setting up client accounts
- Assist in resolving customer issues and complaints by providing appropriate solutions and alternatives.
- Organize shipping and advising on tracking and following up on delivery timeline
- Collaborate with other departments to ensure customer satisfaction and resolve any issues.
- Monitor and manage customer service metrics to improve overall performance.
- Perform other administrative tasks as needed to support the customer service team.
Qualifications:- High school diploma or equivalent; additional qualifications in customer service or administration are a plus.
- Proven experience in a customer service role, preferably in an administrative capacity.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.