Customer Service & Service Administrator
Monday - Friday, 7:00 AM - 3:00 PM (with occasional 9:00 AM - 5:00 PM shifts)
Pay rate - $20/hr.
06+ Months Contract
We are seeking a motivated and organized Customer Service Representative / Service Administrator to be the primary point of contact for customers at our branch. In this role, you will work closely with the Service Supervisor and Team Lead to manage customer service operations, ensuring timely and efficient processing of service orders, and fostering positive relationships with our customers.
Responsibilities:
- Serve as the primary point of contact for customers, both in-person and over the phone, offering support and providing status updates on repair work.
- Analyze customer needs and gather necessary information to open and process work orders efficiently.
- Schedule job assignments and provide updates to customers on the status of repairs in coordination with the Service Supervisor and Team Lead.
- Develop and maintain positive relationships with key customers.
- Take detailed notes of customer complaints, ensure accurate entry of information into the operating system, and monitor the status of open work orders.
- Provide daily updates within work orders, including estimated time of completion and any commitments made to customers.
- Make daily phone calls to customers to give them verbal updates on the progress of repairs.
- Answer inbound calls and direct them to the appropriate contacts within the department when necessary.
Top 3 Skills & Qualifications:
- Previous Service Admin Experience - Familiarity with administrative tasks in a service environment.
- Basic Microsoft Excel Skills - Ability to navigate and use Excel for tracking and reporting.
- Customer Service Experience - A background in providing excellent service and maintaining customer satisfaction.
Interested candidates are encouraged to apply today.