Customer Service/Administrative Representative Logistics

Customer Service/Administrative Representative Logistics
Location: Allston, MA (Local applicants only)
Pay is $20-$25/hr
Visa sponsorship not available

Company Overview
We are a well-established logistics company based in Allston, MA, specializing in courier, trucking, and expedited delivery services via ground and air transport.

Position Overview
We are seeking experienced Customer Service/Admin Representatives (CSRs) to join our team. Ideal candidates will have a background in handling on-demand, small-parcel delivery services and a commitment to excellence in customer satisfaction.

We offer competitive hourly wages and a dynamic, team-oriented work environment. If you re a fast learner with strong attention to detail and a passion for logistics, we encourage you to apply.

Key Responsibilities
Provide exceptional customer support for on-demand small parcel delivery services
Manage incoming calls and customer inquiries professionally
Enter and update order details accurately into our logistics system
Coordinate with drivers and dispatch teams to ensure timely deliveries
Handle multiple tasks in a fast-paced work environment
Uphold a positive, friendly, and team-oriented attitude

Qualifications
Minimum 1 year of customer service experience (logistics experience preferred)
Strong attention to detail and ability to multitask
Excellent phone etiquette and data entry skills
Experience with computerized logistics systems (required)
Proficiency in Microsoft Office applications (a plus)
Team player with a positive, energetic, and professional demeanor
Commitment to exceeding customer expectations

Benefits
401(k) Retirement Plan
Health Insurance
Paid Time Off (Vacation, Sick Time, Holiday Pay)