Position Overview: We are seeking a skilled
Administrative Assistant/Customer Service Representative for the upscale showroom to join the team. The person in this role will be responsible for in-house sales support, proactive high level customer service, pursuit of sales from assigned customer base, answering the phones and general clerical work in our front office.
Benefits: - Competitive salary - $23 - $25 per hour
- Employer-paid Dental and Life Insurance
- Low-cost Medical Insurance Plan
- 88 Hours PTO
- Year-end bonus
- Family-oriented culture with quarterly team events
- Growth and Career path opportunities
Responsibilities: - Provide exceptional customer service by greeting and assisting customers as they arrive.
- Help walk-in customers with information, quotes, and product selections for showers, shelves, mirrors, and more.
- Support customers with paperwork, payments, and hardware during order pickups.
- Efficiently answer and route phone calls to the appropriate departments.
- Promptly follow up on voice messages to ensure all customer inquiries are addressed.
- Proactively schedule customer appointments and create lead sheets and repair tickets, including processing payments when necessary.
Qualifications: - One or more years of experience in a customer service role.
- Familiarity with basic computer technology and systems.
- Skilled at multitasking, balancing phone calls, customer assistance, and administrative duties with ease.
- Able to work effectively with diverse personalities and foster positive relationships.
- Thrives in a fast-paced environment, staying focused and productive under pressure.
Note: This position is located in North Gwinnett, GA, and requires working in the office. A background check may be conducted in accordance with federal and local requirements.
Sourced. is hiring on behalf of this company. We will be working with all candidates during the hiring process. For client confidentiality, we will not disclose our client's name until you are approved for an interview with the client.