Customer Service Admin

Job Title: Customer Service Admin - Collections
Location: Colorado Springs, CO
Duration: 2 years

Pay Rate: $16/hr

Hybrid Role- Individual will need to work onsite 1-2 days/ week.

Description:
This role is part of the Client Credit and Collections Organization. The person will be . based out of US working with various stakeholder in customer organization and internal stakeholder like Order management, sales, and tax. Acts as the first point of contact for any escalation with regard to Collection Issues and escalations.

Key responsibilities include the following:
Communicate with customers regarding their account status and make subsequent collection of payments.
Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc
In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
Coordinating with Government customers
Resolving disputes
Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence
Responsible for customer refunds, adjustments.
Obtain necessary supporting documents from customer to ensure finance requirements are met.
Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path
Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
Participated in cross functions projects and initiate new idea/projects for process improvements.

Job Qualifications
Bachelor degree with finance/ business administration or equivalent experience
1-5 years of relevant experience
Technical Skills
WAWF portal knowledge is a must.
Microsoft Office proficiency, ERP systems- Oracle, Project Management. Presentation skills, exposure to local tax regulations, contracts, LC, foreign exchange, 3rd party payment etc,
Proficient in Excel

Soft skill:
Problem solving
Proactive
Good communicator
Team player and leader capable of working autonomously.
Growth mindset and positive attitude.
Ability to work with cross functional teams.

Campaign Code: ET VK01