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Job Details: Job Title: Customer Service Admin Location: 1900 Garden of the Gods, Colorado Springs, CO, 80907 Duration: 24+ Months(possibility of extension) Payrate: $18 /hr. on w2(All Inclusive) Hybrid Role- Individual will need to work onsite 1-2 days/ week. Start Time: 08:00 AM -End Time:04:00 PMRoles and Responsibilities: - Communicate with customers regarding their account status and make subsequent collection of payments.
- Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
- Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc
- In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
- Coordinating with Government customers
- Resolving disputes
- Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence
- Responsible for customer refunds, adjustments.
- Obtain necessary supporting documents from customer to ensure finance requirements are met.
- Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
- Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path
- Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
- Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
- Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
- Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
- Participated in cross functions projects and initiate new idea/projects for process improvements.
Requirement: - Bachelor degree with finance/ business administration or equivalent experience
- 1-5 years of relevant experience
- WAWF portal knowledge is a must.
- Microsoft Office proficiency, ERP systems- Oracle, Project Management. Presentation skills, exposure to local tax regulations, contracts, LC, foreign exchange, 3rd party payment etc,
- Proficient in Excel
- Problem solving
- Proactive
- Good communicator
- Team player and leader capable of working autonomously.
- Growth mindset and positive attitude.
- Ability to work with cross functional teams.
Date Posted: 14 June 2025
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