ENVIRONMENTAL GRADUATE OR SOMEONE WITH EXPOSURE TO ENVIRONMENTAL AUDITING WITH A KNOWLEDGE OF ISO 14001 REQUIRED TO SUPPORT THE HEAD OF COMPLIANCE FOR A WASTE MANAGEMENT OPERATION
TITLE: Customer Service Account Manager / Compliance Administrator
SALARY: Circa 30-35,000 + bonus
LOCATION: Wakefield / Castleford area
PREVIOUS ROLES MAY HAVE BEEN: Customer Service Advisor, Account Manager, Compliance Administrator, Environmental Advisor, HSEQ Coordinator, Compliance Advisor, SHEQ Officer, Environmental Science Graduate, WEEE Compliance Officer
ROLE: Customer Service Account Manager / Compliance Administrator
Delivering high-quality support to internal and external stakeholders. Handle customer enquiries via phone and email, process member data accurately by type and weight, and analyse trends to ensure timely submissions to regulators.
Ensure accurate account setup, maintain compliance records, and coordinate waste collections. Conduct telephone audits, resolve issues efficiently, and identify opportunities for upselling and cross-selling. Support process improvements and stay up to date with relevant regulations and guidance.
EXPERIENCE: Customer Service Account Manager / Compliance Administrator
You will have some exposure to some kind of safety and environmental compliance / auditing, or be an environmental science graduate
You will have excellent customer service skills
Ideally you will have experience auditing ISO 14001 & 18001
You will have excellent IT and administration skills
PREVIOUS ROLES MAY HAVE BEEN: Customer Service Advisor, Account Manager, Compliance Administrator, Environmental Advisor, HSEQ Coordinator, Compliance Advisor, SHEQ Officer, Environmental Science Graduate, WEEE Compliance Officer