Customer Service & 3PL Product Fulfillment Specialist

fast-growing third-party logistics (3PL) company specializing in product fulfillment for e-commerce businesses. We partner with top-tier brands across all major online platforms to provide seamless shipping and fulfillment solutions. Our mission is to deliver exceptional service to our clients while streamlining their operations.

Position Overview:
We are seeking a motivated and detail-oriented Customer Service & 3PL Product Fulfillment Specialist to join our team. This individual will play a crucial role in ensuring the success of our clients by managing their onboarding process, overseeing product fulfillment,inventory and providing top-notch customer service. The ideal candidate has experience with ShipStation and a deep understanding of fulfillment processes across platforms like Amazon, Shopify, Tiktok, and Walmart.

Key Responsibilities:

•  Act as the primary point of contact for clients during onboarding, ensuring a smooth transition to our 3PL services.
•  Manage and oversee order fulfillment operations using ShipStation and other relevant tools.
•  Coordinate inventory receiving, storage, and shipping to meet client and platform requirements.
•  Troubleshoot and resolve client issues related to orders, shipping, and platform integrations.
•  Develop and maintain strong relationships with clients by providing timely updates and excellent support.
•  Ensure compliance with platform-specific guidelines and best practices for fulfillment and shipping.
•  Monitor and optimize workflows to improve efficiency and accuracy in the fulfillment process.
•  Collaborate with internal teams to identify and implement process improvements.
Qualifications:

•  Proven experience in 3PL product fulfillment, e-commerce operations, or a related field.
•  Proficiency in ShipStation and familiarity with other fulfillment software tools.
•  Strong understanding of major e-commerce platforms (Amazon, Shopify, eBay, Walmart, etc.).
•  Exceptional customer service and communication skills.
•  Highly organized with strong attention to detail.
•  Problem-solving mindset with the ability to multitask and prioritize effectively.
•  Experience with inventory management and logistics is a plus.
Compensation / Pay Rate (Up to): $18.00 - $21.00