Apply today , to join our warehouse as a
Customer Care Representative Lead . You will work
Monday to Friday from 7:30 AM-4:00 PM. We are looking for someone with experience in conflict resolution, training, leadership, team collaboration, and more. Enjoy PTO, Insurance and other Benefits, On the job Training, and Opportunity for Growth. APPLY TODAY Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and product availability, and handling customer inquiries in a timely manner for both internal and external customers.
KEY DUTIES AND RESPONSIBILITIES - Plan, assign and direct the work of a customer care team
- Ensure the team is providing timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
ADDITIONAL DUTIES AND RESPONSIBILITIES MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) - 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage?
This is an excellent position to begin your career path within Lineage. Success in this role enables greater responsibilities and promotions. A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
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At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us Lineage Logistics
At Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.