Date Posted: 05/16/2025
Hiring Organization: Rose International
Position Number: 482824
Job Title: Customer Relationship Manager
Job Location: Richmond, VA, USA, 23219
Work Model: Hybrid
Shift: This position requires onsite 2 days a week with 3 remotes
Employment Type: Temporary
Estimated Duration (In Weeks): 3
Min Hourly Rate ($): 62.00
Max Hourly Rate ($): 68.00
Must Have Skills/Attributes: Agile, Communications, SDLC, Strategist
Job Description
Only qualified Customer Relationship Manager candidates located near the Richmond, VA area to be considered due to the position requiring an onsite presence
Required Education:
• Bachelor's degree or six (6) years or more of related experience in a role within Information Technology
Preferred Certifications:
• BRMP Certification
Required Skills:
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) (5 Years)
• Strong communication skills in writing, speaking and presenting with leadership of all levels (10 Years)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power (10 Years)
• Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations (10 Years)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions (10 Years)
• Ability to connect strategy to execution; Strategic thinker (10 Years)
• Experience in Product Line planning, development and management (1 Year)
Ideal candidates for this role will innately be a strategic thinkers, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines
Job responsibilities:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap
• Responsible for building and maintaining relationships with assigned business partners
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery
• Managing escalations related to technology procurements, projects and service delivery requests
• Identifying, championing, and communicating customer needs
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners
Estimated Start Date: 06/02/2025
Interview Process: Both Web Cam and In-Person Interview
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.
Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S.
Department of Homeland Security, U.S.
Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)