Customer Relationship Coordinator

ROLE: Customer Relationship Coordinator

HOURS: Monday - Friday, 08:30 - 17:00

SALARY: £27,845.96 plus company benefits

BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT

Eurocell is a stock market listed plc and the market leader in uPVC products within the building industry. We value our people as our greatest asset. We are successful, dynamic, ambitious, and looking for great team players to grow with us.

We are currently expanding our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance, and enhancing customer satisfaction.

This is a full-time position based at our modern Head Office, conveniently located near J28 of the M1 and close to the A38.

Key Responsibilities:

1. Build and maintain relationships with internal and external customers.
2. Resolve customer complaints and queries professionally and promptly.
3. Update and maintain customer databases as required.
4. Identify improvements in the Customer Relationship journey to enhance overall customer experience.
5. Manage incoming telephone and email inquiries daily.

Candidate Requirements:

1. Previous customer service experience is essential.
2. Strong communication skills to liaise professionally and courteously with customers.
3. High attention to detail and excellent time management skills.
4. Computer literacy; SAP experience is advantageous.
5. Ability to handle multiple work streams, prioritize tasks, and work independently or as part of a team.

What We Offer:

• Competitive salary of £27,845.96 per year.
• 25 days holiday plus statutory holidays, totaling approximately 33 days annually.
• Free healthcare plan for employees.
• Enhanced maternity and paternity benefits.
• Christmas shutdown.
• Option to join the Eurocell Share Save Scheme at discounted rates.
• Company pension plan.
• Employee discounts on Eurocell products and other retailers.
• Training opportunities including e-learning and on-the-job training.
• Care First Employee Assistance Programme, available 24/7.
• Colleague Referral Programme with incentives.
• Opportunities for career growth and progression.

We reserve the right to close this vacancy early. Interested candidates are encouraged to apply promptly.

Agency applications outside our PSL will not be considered. For exceptional candidates or specialist expertise, please submit a PSL application via our Agency PSL Application. We do not accept unsolicited calls or emails from agencies. Please refer to our Agency Statement on our careers page.