Customer Relations Specialist

Glendale Heights, Illinois

Surgical Instrument Service
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The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.

Requirements
  • Timely and professional communication with sales reps via phone, email and Teams
  • Be well-versed in, and correctly apply, various customer pricing structures
  • Create error-free shipping documents and purchase orders
  • Provide excellent follow-through and follow-up on outstanding requests and action items
  • Manage estimates e-mail box to ensure questions and requests from sales reps and customers are promptly addressed
  • Develop and deliver error-free repair and sales quotations
  • Maintain accurate work order notes and ensure changes and updates are communicated to all required parties
  • Work closely with technicians across all repair lab locations as well as outside vendors to ensure turn times are met
  • Review daily order status reports, identify and address issues as needed
  • Work with Purchasing and Contract Specialist on pricing and availability for sales requests
  • Effective partnership with other teams to ensure quote and shipping deadlines are met
Date Posted: 19 May 2025
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