The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.
Requirements
- Timely and professional communication with sales reps via phone, email and Teams
- Be well-versed in, and correctly apply, various customer pricing structures
- Create error-free shipping documents and purchase orders
- Provide excellent follow-through and follow-up on outstanding requests and action items
- Manage estimates e-mail box to ensure questions and requests from sales reps and customers are promptly addressed
- Develop and deliver error-free repair and sales quotations
- Maintain accurate work order notes and ensure changes and updates are communicated to all required parties
- Work closely with technicians across all repair lab locations as well as outside vendors to ensure turn times are met
- Review daily order status reports, identify and address issues as needed
- Work with Purchasing and Contract Specialist on pricing and availability for sales requests
- Effective partnership with other teams to ensure quote and shipping deadlines are met