Customer Relations Manager with Security Clearance

Summit Human Capital is seeking highly motivated IT Customer Relationship Manager (CRM) to support our valued Federal client at the Pentagon. This opportunity is full-time on-site and offers the chance to make a meaningful impact by enhancing customer experience and satisfaction through strategic communication, CRM tools, and proactive issue resolution. Basic Qualifications:

• Bachelor's degree with 4+ years (or Master's with 2+ years) of relevant experience; equivalent experience accepted in lieu of degree.

• Active DoD Secret Clearance required.

• Strong communication, interpersonal, and problem-solving skills.

• Proficiency in Microsoft Office tools.

• Proven ability to work independently and collaboratively.

• Experience supporting federal or military clients; prior Air Force CRM experience preferred. Key Responsibilities:

• Build and manage strong client relationships, acting as the primary liaison between customers and IT services.

• Resolve customer issues promptly by using CRM tools and strategic problem-solving.

• Support UX improvement initiatives, gather feedback, and track customer satisfaction.

• Oversee IT asset In/Out processing and ensure accurate inventory control.

• Promote awareness of IT products and services while ensuring customer goals are met.