Customer Relations Facilitator

JOB SUMMARY/ DESCRIPTION

The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated Customer Relations Facilitator to join our team. The ideal candidate will be eager to grow and develop within a fast-paced environment driven by a culture of service. We are seeking individuals who can effectively interact with customers by providing assistance, information, and support regarding our services. The Customer Relations Facilitator will play a key role in ensuring a positive customer experience through clear communication, problem-solving, and delivering exceptional service.

DUTIES & RESPONSIBILITIES:

• Greet and welcome customers with a friendly and professional demeanor.

• Serve as the first point of contact for customers seeking assistance, information, or support regarding our services.

• Address customer inquiries promptly and guide them to the appropriate resources or departments.

• Maintain an in-depth understanding of all office services and offerings, including new services and government services trends.

• Continuously update knowledge to ensure accurate and up-to-date information is provided to customers.

• Listen attentively to customer concerns and needs, providing clear, accurate, and timely solutions.

• Work proactively to resolve challenges that customers may encounter, ensuring a positive experience.

• Follow up on outstanding issues or concerns to ensure full resolution and customer satisfaction.

• Communicate effectively in both English and Spanish, ensuring clear understanding with a diverse customer base.

• Handle customer interactions with respect, tact, and professionalism to build and maintain positive relationships.

• Collaboration & Team Support.

• Work collaboratively with other team members to ensure consistent service and address customer needs.

• Utilize negotiation and problem-solving skills to overcome customer challenges and maintain service quality.

• Contribute to team-building efforts to improve overall team performance and customer satisfaction.

SKILLS & ABILITIES:

• Type 35 wpm

• Strong written and verbal communication skills in both English and Spanish.

• Excellent problem-solving and conflict resolution skills.

• Strong negotiation skills to handle difficult situations with professionalism.

• Ability to listen actively and respond appropriately to customer concerns.

• Ability to adapt to changing customer needs and proactively offer solutions.

• Strong organizational skills and attention to detail.

• Excellent interpersonal skills, with the ability to work well independently and as part of a team.

• High level of professionalism and tact in all customer interactions.

MINIMUM QUALIFICATIONS:

• HS Diploma or equivalent, some college preferred.

• At least 1-3 years of direct, solid customer service experience in a customer - facing role.

• Valid Florida Driver's License

• Must be at least 18 years of age to be considered for this role

PHYSICAL REQUIREMENTS:

• Sitting for long periods of time.

• Talking, hearing, seeing, and repetitive motion.

• Occasional (up to 1/3 of the work time) lifting, carrying to lift up to 15 lbs., pushing and pulling.

• Some occasional walking or standing may be required.

• There requirements may not be all inclusive. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

Monday - Friday 8:00am - 5:00pm
Full - time