The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. This is an in-person role that involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks.
Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service.
Duties:
- Greet and assist walk-in clients in a friendly and professional manner.
- Assist clients with completing applications accurately and efficiently.
- Provide guidance and support to clients throughout the application process, ensuring they understand each step.
- Answer questions related to application requirements and necessary documentation.
- Assist clients by phone and email correspondence.
- Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach.
Requirements:
- Bachelor's degree preferred
- Bilingual English/Spanish required
- Willingness to assist diverse, international clientele of all backgrounds
- Impressive writing and communication skills
- Ability to multitask in a high-volume environment
- Familiarity with Salesforce, Acrobat Pro, Microsoft Excel, a plus