Customer Recovery Specialist Office Assistant

Job Title: Main Office Assistant/Customer Recover Specialist Location: 100 Beauvais Ave. Suite B-1 Lafayette, La 70507 Job Type: Full-Time (Entry-Level) Company: Marks Management McDonaldu2019s (9 restaurant organization) About Us: Join our dynamic team at Marks Management McDonaldu2019s, where we pride ourselves on providing exceptional service and maintaining a positive work environment. We are seeking a highly organized and detail-oriented Office Assistant to support our daily operations and contribute to our overall success. Job Responsibilities: Daily Tasks: + Manage voicemails and emails, ensuring prompt and professional responses. + Handle customer recovery by contacting customers, sending follow-up letters, and logging complaints. + Assist with onboarding processes and applicant management for multiple McDonaldu2019s restaurants. + Complete and verify I9 forms and ensure accurate record-keeping. + Maintain office tidiness, manage inventory, and handle general office duties. Weekly Tasks: + Coordinate employee recognition programs, including printing reports, compiling lists, and distributing rewards. + Assist with employee store redemption tasks, including processing uniform requests and updating spreadsheets. + Organize and file HR documents by category and store. + Support orientation processes, including preparing packets and managing logistics. + Conduct follow-ups with newly trained employees and compile feedback. + Update various training and compliance spreadsheets. Monthly Tasks: + Manage end-of-month tasks, including processing returned uniforms and verifying documents. + Coordinate Employee Appreciation Day activities, including creating announcements and recognition certificates. + Maintain and update supply lists for stores and the office. + Ensure stock levels of uniforms and other essential items are maintained. + Handle laundry tasks, including checking and processing returned uniforms. Qualifications: + High school diploma or equivalent; additional qualifications in Office Administration are a plus. + Proven experience as an Office Assistant or in a similar role. + Proficient in MS Office (Word, Excel, Outlook) and familiar with office management software. + Excellent organizational and multitasking abilities. + Strong communication skills and attention to detail. + Ability to work independently and as part of a team. What We Offer: + Competitive pay and benefits package. + 401k plus matching + Archways to Opportunities (college tuition) + Employee National Discount + Opportunities for professional growth and development. + A supportive and collaborative work environment. + Employee recognition programs and events. Marks Management McDonaldu2019s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requsition ID: PDX MC 97CC38C7-CFB5-4BD6-9D42-32F4C2208D0C 66734McDonald's Corporation and McDonald's USA, LLC (the