As a Customer Payments Advisor, you will work in a fast-paced role, liaising with internal departments to resolve customer payment queries across a wide range of payment methods within the US.
You will assist customers with payment-related issues to ensure a seamless experience, by identifying and investigating various customer payment issues, using bespoke tools, and escalating problems internally for resolution. Additionally, you will provide second-line support to our Customer Service department to resolve deposit and withdrawal queries.
You will expand your expertise and play a vital role in our success, whilst being supported by an in-depth training program that equips you with the knowledge and skills to thrive and advance within the Business. You will face fresh challenges and opportunities for growth alongside a team that shares your enthusiasm for success.
This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We are committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.
Starting at $23.07 per hour, increasing to $23.94 post-training.
Preferred Skills, Qualifications, and Experience
- Drive to provide exceptional service to both internal and external customers.
- Ability to flourish in a fast-paced environment.
- Ability to deliver high-quality results, both individually and as part of a team.
- Proactive and logical approach to effective problem-solving.
- Eagerness to learn and master new skills, contributing to personal growth.
- Excellent written and verbal communication skills.
- Self-motivated, with the ability to manage your own workload effectively.
- Proficiency in navigating a variety of tools efficiently.
- Desire to progress within our expanding operation.
Main Responsibilities
- Delivering outstanding customer service by taking ownership of payment issues and striving for effective resolutions using all available resources.
- Collaborating with front-line departments to resolve customer issues effectively and efficiently.
- Engaging with internal and external customers through various communication channels.
- Completing allocated tasks to a high standard, in line with department expectations.
- Supporting operational teams with any payment-related queries.
- Utilizing a variety of tools and resources to assist in resolving payment-related queries.
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