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Position : Customer Order Management (Must Have ERP, SAP & JDE) - Entry Level Location : San Antonio, TX Duration : 12 Months contract Total Hours/week : 40.00 Work hours: 7-4, 7:30 - 4:30 or 8-5; Note: - 3 Must haves on the resume: Previous experience managing orders (industry not relevant), experience working in customer service (does not need to be a call center), experience using a corporate ERP system (SAP, JDE, Oracle, etc.)
- Education requirements? High School
Description:
- Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
- Demonstrates working knowledge of business practices and procedures.
- Demonstrates working knowledge of product/service features used in customers' businesses.
- Interprets and applies systems knowledge and tools to manage customer requests with supervision.
- Resolves routine problems/issues.
- Coordinates problem resolution with alternate sources.
- Offers customers alternatives based on available tools and information.
- Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
- Applies knowledge / skills to complete a variety of day-to-day activities within own area.
- Works with moderate supervision / guidance; accountable for individual results and impact on team.
Date Posted: 01 April 2025
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