Position : Customer Order Management Coordinator Location : San Diego, CA Duration : 3 Months contract Total Hours/week : 40.00 1st Shift Shift Hours: 7:30 AM - 4:00 PM
Job Description: - This role is responsible for interacting directly with our customers and various internal functional groups to ensure the timely delivery of custom reagents and services.
- Primary responsibilities include supporting the custom reagent program as the liaison between the customer and the business, with focus on sales quotes and order management.
- This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes and sales orders and will act as the liaison between the customer and program/technical experts as needed.
- This role serves as the primary point of contact for customers throughout the ordering process.
- This role maintains technical accuracy and completeness of quote and order management processes, utilizing various software applications and business tools.
- Direct customer contact via telephone and e-mail are a key part of the job.
- Attention to detail, order accuracy, compliance with department standards, and excellent time management skills are required.
- Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction.
- Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.
Duties and Responsibilities: - Daily coordination of all customer-facing activities related to custom (make-to-order) reagent quote and order management, including follow-up and resolution.
- Communicates with external customers via phone and email. Interacts directly with intercompany/international client offices to support regional customers.
- Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfilment.
- Responds accurately to the customer and internal client personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
- Reviews custom reagent quote requests and prepares sales quotations, ensuring accuracy and configuration compatibility to allow for successful creation of corresponding sales orders.
- Ensures appropriate approvals and documentations are present before completing transactions.
- Performs other related duties and assignments as required.
Desired Skills and Experience: - Experience with SAP or similar ERP system is highly preferred
- Experience with Sales Force or similar CRM system preferred
- Demonstrated proficiency in MS Word, MS Excel, and email systems is required
- Proactive self-starter that drives for results
- Customer Advocate with ability to foster and maintain relationships
- Excellent verbal and written skills
- Able to troubleshoot problems and resolve customer complaints
- Effective organization, planning and time management skills are required
- Working knowledge of quote and order management processes
- Candidates must have high attention to detail, clear communication both written and verbal.
- Looking for exp within similar industry, order management, coordinator and ERP systems exp such as SAP or similar.
Education and Experience: - 3 - 5 years of customer service experience within similar industry, BA/BS degree preferred
- Prior experience in a biotechnology or manufacturing environment is preferred