TAbout us
Radeberger Gruppe, USA is an importer of German Beers, a division of Radeberger Gruppe , the largest Brewing group in Germany. We are a fast-growing supplier, with a unique portfolio of brands from Germany (Clausthaler N/A, Radeberger Pilsner, Schöfferhofer Grapefruit). The mission of Radeberger Gruppe is to be the representative of the German Beer Culture all over the world. The Radeberger Gruppe belongs to Oetker-Gruppe which is one of the biggest family-owned FMCG companies in Germany.
About the position
We are currently seeking an experienced Customer Operations Coordinator with excellent communication and organizational skills. The position covers a wide range of responsibilities that can vary on a daily basis. You will be responsible for streamlining the processes of regional/national and international shipping and logistics with the goal of reaching our customers more efficiently. You will report to the Supply Chain Manager.
The ideal candidate will have A+ customer service skills, excellent attention to detail, and the ability to prioritize tasks.
Key Responsibilities:
Manage and provide Warehouse and DI orders and feedback to distributors and sales
Oversight and execution of specific customer universe (help RM's with small distributors)
Coordinate with key customer contacts and RGUSA sales team to update order changes as they arise
Monitor and assess inventory levels at distributors
Identify, quote, and book logistics lanes in order to distribute products amongst our customer network
Support Invoicing (DI orders, WH releases, & customer orders)
Support handling of POS-orders
Processing of Keg Deposits/Returns
Reporting of order status, warehouse inventory levels and replenishment needs
Initiation of replenishment orders
Maintenance of distributor related master Data (price, contacts, items)
Maintenance of the Online Order System
Support warehouse inventory reconciliation
Support improvement projects
Qualification & Education
- Warehouse or distribution center experience
- Experience with transportation companies and warehouse services
- Solid knowledge of inventory management and transatlantic and trans-us shipment procedures and skills
- Solid customer service experience
- Excellent organizational, time management and communication skills
- Strong attention to detail and ability to focus on the task at hand
- Thrive in a team-oriented work environment
- Be an active participant in continuous improvement activities
- Ability to meet deadlines
- Experience with and high affinity to ERP systems
- Strong MS-Excel knowledge
- Bachelor's degree preferred
- Three to five years' experience
Compensation/Benefits
- Salary depends on degree and/or experience
- Excellent Benefits Package