London or Sheffield - 3 days per week in office, 2 days working remotely
Our mission:
Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world.
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
Like all scale-ups, it's been a bit of a rollercoaster journey, but we're now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and 350+ Goodlordians across the group supporting the mission.
The Opportunity:
Lead, coach, and develop a small team of customer adoption managers, ensuring that performance targets are achieved. Leading team meetings, 1-1s, and contributing to the commercial managers meeting.
Supporting the team with escalations for complex internal and external queries.
Support enterprise account onboarding and early lifecycle management, building strong stakeholder relationships.
What we need from you:
Can demonstrate experience in line management or team supervision and proven results, ideally within a customer adoption or account management team.
Strong stakeholder management and the ability to build relationships with your team and senior stakeholders (including C-suite).
Thrive in data-driven environments, using metrics to inform decisions and achieve measurable improvements.
Proven ability to develop and execute strategic projects that drive business impact.
What's in it for you:
Grow with Goodlord: your development is important to us, that's why we are Great Place to Work - certified . Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you'll learn loads and develop both personally and professionally at Goodlord too.
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect.) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
Our team: we're an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We're all in it together, we learn from each other, we're genuine, and we don't have time for politics.
What's next?
If you're ready to help us provide the best renting experience in the world, then apply now.
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. In fact, one of our core values is Bring our whole selves to work, which is really important to us. If there is anything you need to participate fully in the interview process, we'd like to hear about that too; please just include it in your application. Come and join us.
Please note: as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
Regrettably, we are not able to provide sponsorship for this role.
No agencies please: we have tried and trusted partners we would turn to should we require support.